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® 2017 Roalan Ltd | Gleneagles House, 31 Riverside Road, West Moors, Dorset, BH22 0LG, England, UK | Registered in England  4591605, VAT GB 474 4377 22 | FSB member 1408917

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How To Buy

Products can be purchased on-line by credit card through the Universal Payment Gateway secure web server. Alternatively, you can phone your order to +44 (0)1202 861512 or fax it to +44 (0)1202 891454.


On Account Orders

Orders are accepted from approved account holders. Contact us to open an account. Orders from government departments and agencies accepted immediately. Roalan is a member of Electronic Invoicing OB10. Our number is AAA127788735.


Prices

Prices do not include VAT. VAT will be added to all orders delivered in the UK. EU (except UK) customers that supply a valid VAT number will not be charged VAT. There is no VAT (tax) on orders shipped to the rest of the world. Outside the EU: duty, local taxes and customs clearance charges may be made by the carrier.


Currency

Price on our web site are in pounds sterling. We can accept payment in euros and US dollars. Please ask for a quotation or pro forma invoice.


Resellers and Quantity Orders

Please contact us for your best price.


Shipping

Most products are stock items and will be shipped on the day ordered provided it is before the “cut off time” of  2:00pm . If this is not possible we will inform you within 24 hours. An alternative product may be offered. Your agreement is required to accept the alternative product. Shipping  charges will not be refunded due to delivery delays beyond our control (bad weather etc). You can bill carriage to your own account with: UPS, Federal Express, TNT or DHL. Should you not pay your carrier's invoice and we are charged, we will bill this amount to you.  


We can deliver the same day in the UK! Phone 01202 861512 for a quotation.

See Full Terms and Conditions

Non-Delivery

Must be reported with 10 working days of dispatch date. Refunds cannot be given if non-delivery is not reported within 10 days.


Airmail

Royal Mail state: We aim to deliver to European destinations within three working days and worldwide within twenty five.


Warranty

Warranty is 3 years.

Return Policy

If the product does not perform in your application please contact our Technical Support  If we are unable to fix the problem within fifteen working days you may return it for a full refund. The product must be returned in an “as new condition”. You should obtain Proof of Delivery. A full refund does not include any duties or taxes that may have been paid. Nor does it include any currency exchange variations that may occur. Goods have to be returned at your expense. We cannot always accept returns from businesses that order the wrong part. The Consumer Contracts Regulations do not apply to businesses.


Private buyers (consumers) in the EU are protected by the Consumer Contracts. The Regulations provide a cooling off period and an unconditional right to cancel of 15 calendar days.

Product Disposal instructions

The following applies to EU customers only. Other countries should obey local laws.

The symbol shown here and on the product means that the product is classed as Electrical or Electronic Equipment and should not be disposed with other household or commercial waste at the end of its working life.


The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) has been put in place to recycle products using the best available recovery and recycling techniques to minimize the impact on the environment, treat any hazardous substances and avoid the increasing landfill.


Roalan Ltd is registered with the UK Environment Agency as a producer of electronic and electrical products in the UK. Our Producer Registration Number is: WEE/HH0053TQ.


Internal computer cards and components: These should be left in the computer for disposal. It is the responsibility of the manufacturer of the computer or the manufacturer of the replacement computer to arrange collection and safe disposal.



Economy

Courier

Express Courier

Weekend

Today

UK

2 to 3 days

Next Working Day
(except Highlands & Islands & Northern Ireland))

Next Working Day by 10:30
(except Highlands & Islands & Northern Ireland))

Saturday am

Same day courier

EU

Airmail

Next Working Day




USA, Canada, Hong Kong

Airmail

2 Days




Rest of World

Airmail

3 to 4 Days